At SeenuGets, we are committed to customer satisfaction. Since we offer digital products, such as ebooks, WordPress themes, plugins, apps source code, PHP source code, and templates, our return and refund policies are tailored to the nature of these digital items. Please read this policy carefully before making a purchase.
Digital Products
Due to the nature of digital products, all sales made on http://www.seenugets.in are final and non-refundable. Once a digital product has been downloaded or accessed, we cannot offer a refund or exchange. This is because digital products are intangible, and it is impossible to return or revoke access to them.
Refund Eligibility
Refunds are only considered under the following exceptional circumstances:
- Corrupt or Incomplete File: If the product you purchased is corrupted or incomplete, and after troubleshooting and re-downloading, the issue persists, you are eligible for a replacement or refund.
- Incorrect Product Delivery: If you received the wrong product due to a mistake on our part, we will replace the item with the correct one or issue a refund if the correct product is unavailable.
- Non-Delivery of Digital Product: If, due to technical errors, you do not receive the product within a reasonable time frame (up to 24 hours after purchase), please contact us. After verifying the purchase, we will resend the download link or offer a refund if the issue cannot be resolved.
Refund Process
To request a refund or replacement for eligible cases, please follow these steps:
- Contact Us at support@seenugets.in within 7 days of purchase, providing:
- Your order number.
- A description of the issue (e.g., corrupt file, incorrect product, or non-delivery).
- Any supporting evidence, such as screenshots.
- Review of Request: We will review your request and respond within 3 business days. In certain cases, we may ask for further details or troubleshooting steps to resolve the issue.
- Refund Approval: If your request is approved, the refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
Non-Refundable Situations
We do not offer refunds in the following cases:
- Change of Mind: If you have downloaded the product and simply changed your mind, we cannot issue a refund.
- Compatibility Issues: It is the buyer’s responsibility to ensure that the purchased product is compatible with the intended software, platform, or operating system before purchasing. We recommend reviewing product descriptions and requirements carefully.
- Improper Usage: No refunds are issued for products that fail due to incorrect installation, misuse, or non-compliance with instructions.
Technical Support
If you experience any technical difficulties with your digital product, we provide free support to assist you with resolving the issue. Please contact our support team at support@seenugets.in for any help.
Contact Us
For any further questions regarding our Return & Refund Policy, feel free to reach out to us at:
- Email: support@seenugets.in
- Website: http://www.seenugets.in
